Welcome to Active Chick One (activechickone.com)! To ensure you understand our shipping policies, below are details about order shipping, delivery, and returns. If you have any questions or need further assistance, please feel free to contact us.
Shipping Processing Time
We typically process and ship orders within 2 business days of receiving them. Processing time may be delayed due to inventory, holidays, or peak seasons. Once processed, you will receive a confirmation email with tracking information.
Shipping Areas
We currently offer shipping to the following areas:
Continental United States: We ship to all areas in the continental United States.
International Shipping: We also offer international shipping, please refer to the shipping options at checkout for specific countries and regions.
Shipping Time
Shipping time depends on your shipping address and the shipping method you choose. Here are approximate delivery times:
Standard Shipping: Usually takes 5 business days (Continental United States).
Expedited Shipping: Usually takes 2 business days (Continental United States).
International Shipping: Usually takes 7 business days, depending on the customs processing time of the destination country.
Please note that all delivery times are estimates only and actual delivery times may be delayed due to unforeseen factors such as weather, customs inspections, etc.
Shipping costs
The shipping costs depend on your order total, shipping method, and shipping address. The specific costs will be displayed at checkout and calculated based on your selections. We sometimes offer free shipping offers or promotions, please refer to the relevant information on the website for details.
Shipping tracking
Once your order is shipped, we will send you tracking information via email. You can track the status of your package on the carrier’s website using the provided tracking number.
Undelivered packages
If your package is not delivered within the estimated delivery time, please first check the package status through the tracking information. If the problem is still not resolved, please contact our customer service team and we will assist you in resolving the non-delivery issue.
Returns and exchanges
If you need to return or exchange an item, please visit our “Return and Exchange Policy” page for specific return and exchange requirements and procedures. Generally, you need to submit a return and exchange request within 30 days of receiving the item and ensure that the item is unused and packaged in good condition.
Return costs: If it is our fault (e.g. wrong item sent), we will cover the return costs. If it is for other reasons (e.g. dislike or wrong size), the return costs are yours.
Damaged or lost packages
If the package you received was damaged or lost during shipping, please contact our customer service team immediately. We will assist you with the claim and try to provide you with a solution.
Special circumstances
During holidays, promotions or other special circumstances, processing and delivery times may be delayed. We will try to notify you in advance and process your order as quickly as possible in these cases.