Welcome to Active Chick One (activechickone.com)! We are here to answer some common questions you may have. If you have additional questions or need further assistance, please feel free to contact us.
How do I create an account?
You can create an account by clicking the “Sign Up” button in the upper right corner of the homepage of the website. Please fill in the necessary personal information such as name, email address and password, and follow the instructions to complete the registration process. After registration, you will receive a confirmation email to verify your account.
I forgot my password, what should I do?
If you forgot your password, please click the “Forgot Password” link on the login page. Enter your email address and we will send you instructions to reset your password. Follow the instructions in the email to reset your password.
How do I update my personal information?
After logging into your account, go to the “Account Settings” or “Profile” page, where you can update your personal information such as contact address, phone number and email address. After updating, please make sure to save the changes.
How do I track my order?
By logging into your account and visiting the “My Orders” page, you will be able to view the status and details of all your orders. For orders that have been shipped, you will see the tracking number and shipping company information so that you can track your package in real time.
How do I return or exchange an item?
If you need to return or exchange an item, please visit the Return Policy page for specific requirements and procedures. Generally, you need to submit a return request within 30 days of receiving the item. Please ensure that the item is unused and well packaged, and send the item back to our designated return address as instructed.
Can I modify my order?
If your order has not been processed, you can request to modify your order through the “My Orders” page or by contacting our customer service team. Please contact us as soon as possible so that we can process your request in a timely manner. If the order has been processed or shipped, you may need to follow our Return Policy.
Is the website secure?
We take appropriate technical and organizational measures to protect your personal information and transaction security. We use SSL encryption technology to ensure the security of your data during transmission. In addition, we conduct security reviews and updates regularly to prevent potential security threats.
How to unsubscribe from emails?
If you wish to unsubscribe from our email newsletter, please click the “Unsubscribe” link at the bottom of the email. You can also log in to your account and visit the “Notification Settings” page to unsubscribe.
What payment methods are available on the website?
We accept a variety of payment methods, including credit cards, debit cards and popular online payment services (such as PayPal). During checkout you can select the payment method you wish to use.