Welcome to Active Chick One (activechickone.com)! To make sure you understand our refund policy, here are the details about refunds. If you have any questions or need further assistance, please feel free to contact us.
Refund Conditions
We offer a 30-day refund policy. To be eligible for a refund, the item must meet the following requirements:
Unused: The item must be in its original condition and unused.
Original packaging: The item must be returned in its original packaging and in good condition.
Return Request: Return requests must be submitted within 30 days of receiving the item.
Note: Certain products, such as custom items or items that cannot be resold after opening, may not be eligible for a refund. Please refer to the product page for specific instructions.
Refund Process
To request a refund, please follow the steps below:
Submit a return request: Log in to your account and visit the “My Orders” page, select the order you want to return, and submit a return request.
Get a Return Authorization: We will review your request and provide a return authorization and return address. Please make sure to return the item to the return address provided.
Return Shipping: Send the product along with all included accessories, instructions and original packaging to our designated return address. Return shipping is usually borne by the customer unless the product is defective or sent by mistake.
Refund Processing: We will inspect the returned product after receiving it. Once we confirm that the refund conditions are met, we will process the refund within 7 business days and refund the amount to your payment account.
Refund Time
Refund processing time may vary depending on the payment method and bank processing time. Usually, the refund will be processed within 7 business days after we receive the return. The amount will be refunded to the account or card you used to pay for the order.
Shipping and Other Fees
Shipping: If the refund is due to our error (such as sending the wrong product or the product is defective), we will cover the return shipping cost. Otherwise, the return shipping cost is borne by the customer.
Other Fees: If the order enjoys free shipping, but the actual order amount after the return is lower than the free shipping standard, the refund amount may be deducted from the shipping cost of the original order.
Partial Refund
If the item is damaged or missing during the return process, or only part of the item is eligible for a refund, we may provide a partial refund. The partial refund will be calculated based on the actual condition of the item.
Refund Dispute
If you have any objections or questions about the refund, please contact us immediately. We will do our best to resolve the issue and ensure that your refund request is properly processed.
Thank you for your support and understanding of Active Chick One, we are committed to providing you with quality service!